NetResults Tracker Knowledge Base Article
Track time spent working on an issue
Article ID  503
Article Type  Procedures / Documentation
Product  NetResults Tracker
Oldest Version  5.0
Newest Version  Latest Release
Publication Date  
Last Updated  08/30/2016 04:38:43 PM
Keep track of the time spent on an issue by setting up a Floating Point or Integer field. When a user marks the issue as completed, prompt them to fill out the field. Then, you can generate metrics about time spent using the data collected in the field.

Create a field to collect the time spent

  1. Login as Admin and click on the Admin icon.
  2. Click on the Fields link.
  3. Click on the Add Field button.
  4. Select a Float or Integer field to collect the time spent, then click Continue.
  5. Enter a name for the field (e.g. "Total Time"). Configure the following options:
    • Set "Required for Add & Submit" to "No".
    • Set "Include in Submit Page" to "No".
    • Set "Copy Field Value for Next Add" to "No".
    • Click "None" next to "Add Page Visibility".
    To set the rest of the options, use the information in the Online Help Guide for Floating Point or Integer fields.
Add the new field as a task field to the step where issues are marked as completed

The user will be prompted to fill out the field when marking the issue as fixed or completed. If you have an Update transition where a user can note progress on an issue as they go, you can make the field a task field there as well.

  1. Click on the Admin icon.
  2. Click on the Workflows link.
  3. In the pulldown at the top, select the desired workflow. The page will be updated to display the workflow's properties.
  4. Click on the Manage" link to the right of "States".
  5. Click on the state that contains the transition you want to update, then click on the Transitions button.
  6. Click on the Task Fields button to the left of the transition you wish to update.
  7. Click on the new field you created, then click on the Add button.
  8. If you would like to force users to enter something into the field, set the Input Type to "Required". However, if you have an update transition or allow your users to edit an issue to note progress made before marking an issue as complete, you should not make the field required here as they might have already entered the time information. Click Update to save, if applicable.
Create a chart that performs a calculation on the time spent
  1. Click on the Metrics icon.
  2. Click on the Add button to the right of the Saved Charts pulldown.
  3. Enter a name for the chart, select whether it is a personal or group chart, select a user group, if applicable, then click Next.
  4. Make selections for the options using the information in the Metrics section of the Online Help Guide.

    In the "Calculate the..." section, there is an option where you can select average / total / minimum / maximum value of a Floating Point or Integer field.

    If you have a field that tracks who fixed or resolved an issue, you can use the "Breakdown By" option to select this field to see the calculation done on the time field for each possible user (e.g. see a calculation for each developer, help desk or support engineer).

    After making all of selections for the options, click Add to save the chart.