NetResults Tracker: Knowledge Base Article ID 410

NetResults Tracker Knowledge Base Article

Recommended articles for Change Management Environments

Article ID	410
Article Type	Procedures / Documentation
Product	NetResults Tracker
Oldest Version	5.0
Newest Version	Latest Release
Publication Date	06/07/2011
Last Updated	08/30/2016 04:47:12 PM

Warnings

None

Description

This article provides a list of recommended articles for Change Management environments. These articles discuss techniques and features that are useful for change request processes.

Allow a requester to update their request at specific points in the workflow
Set up a per-record email address for notifications
Assign a ticket to a queue or a group of users
Set up an approval step in your workflow
Set up a field to capture who approved or implemented a request (User Pulldown Field)
Track time spent on an issue

Workaround

None

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