NetResults Tracker Knowledge Base Article
Recommended articles for Change Management Environments
Article ID  410
Article Type  Procedures / Documentation
Product  NetResults Tracker
Oldest Version  5.0
Newest Version  Latest Release
Publication Date  06/07/2011
Last Updated  08/30/2016 04:47:12 PM
This article provides a list of recommended articles for Change Management environments. These articles discuss techniques and features that are useful for change request processes.

Allow a requester to update their request at specific points in the workflow
Set up a per-record email address for notifications
Assign a ticket to a queue or a group of users
Set up an approval step in your workflow
Set up a field to capture who approved or implemented a request (User Pulldown Field)
Track time spent on an issue