This article provides information about the AutoFill feature, which can be used to automatically gather information from an end user's environment when the user submits a request, such as browser version, operating system and IP address.
AutoFill is a feature that can be configured for fields on the Add or Submit Pages. This is useful in product/web site development, support and help desk environments as it allows key pieces of troubleshooting information to be gathered automatically.
A Text field can be configured to gather the following items:
Host Name - The TCP / IP host name of the machine the user is logged into when accessing Tracker. Note: By default, the IIS web server will return the IP Address instead of the Host Name to increase performance for web hosting. If you wish to get the Host Name, please follow the steps in this Microsoft article, which would configure IIS to do a reverse DNS lookup. For more information, please review your IIS documentation.
IP Address - The IP Address of the machine the user is logged into when accessing Tracker.
Operating System - The Operating System installed on the machine the user is logged into when accessing Tracker.
Screen Size - The value of Screen Area in the user's Monitor Display settings.
Web Browser - The type and version of the browser(s) installed on the machine the user is logged into when accessing Tracker.
A Url field can be configured to gather the Last Browsed URL. The Last Browsed URL is the last URL the user visited before browsing to the Tracker Login Page. The Last Browsed URL will only be set if the user clicks on a link to reach the Tracker Login Page. If the user reaches the Login Page by using a bookmark or manually typing in the URL of the Login Page, the value of the Last Browsed URL field will be blank.
To configured a field to use the AutoFill feature:
- Login as Admin and click on the Admin icon
- Click on the Fields link
- Click on the Add Field button to add a new field
- Select Text or Url as the type and click Continue
- Enter a Label for the new field.
Decide whether to show the field on the Submit Page by setting the "Include in Submit Page" option. If you select "No", the field will not be displayed on the Submit Page, but the information will still be collected automatically. If you select "Yes", the field will be displayed on the Submit Page and the user can overwrite the value automatically collected in the field before saving the record.
Select the item you wish to capture in the "AutoFill Item" field.
Select from the following choices in the AutoFill Alternate Value field:
1 - - If the value of the AutoFill Item cannot be found, no value should be saved in this field as a replacement. The field will be blank in the newly saved record.
2 - "Unknown" - If the value of the AutoFill Item cannot be found, the string "Unknown" should be saved in this field for the newly added record.
3 - - If the value of the AutoFill Item cannot be found, the raw data found in the location checked to retrieve the AutoFill Item.
Decide whether to show the field on the Add Page by setting the "Add Page Visibility option. Users that are members of the user groups selected in this option will be able to see the field on the Add Page and can overwrite the value automatically collected in the field before saving the record. Users that are not members of the user groups selected in this option will not be able to see the field on the Add Page, but the information will still be collected automatically. In a Support or Help Desk environment where Engineers submit tickets on behalf of end users, you may wish to make the visible to the user groups for Support and Help Desk Engineers so that they can set this field to the appropriate value to reflect the end user's environment.
For the rest of the options, review the Text or Url field type properties in the Online Help Guide.
- Click OK to save the field
- Click on the Manage Forms for this Field button to add the field to the desired form(s)
