NetResults Tracker Knowledge Base Article
Recommended articles for Support / Help Desk Environments
Article ID  404
Article Type  Procedures / Documentation
Product  NetResults Tracker
Oldest Version  5.0
Newest Version  Latest Release
Publication Date  06/03/2011
Last Updated  12/09/2016 04:38:21 PM
This article provides a list of recommended articles for Support and Help Desk environments. These articles discuss techniques and features that can optimize communication between your organization and your end users.

Add a Knowledge Base to an existing workgroup
Allow a customer to update their ticket at specific points in the workflow
Set up a per-record email address for notifications
Assign a ticket to a queue or a group of users
Automatically gather key troubleshooting information about the end user's environment
Set up a field to capture who resolved or closed a ticket (User Pulldown Field)
Integrate Tracker with your web site and its branding
Send email notifications to unregistered users
Use Tracker to conduct a survey
Use Tracker to maintain service levels
Track time spent on an issue
Accessing & Configuring the Submit Page