NetResults Tracker: Knowledge Base Article ID 404

NetResults Tracker Knowledge Base Article

Recommended articles for Support / Help Desk Environments

Article ID	404
Article Type	Procedures / Documentation
Product	NetResults Tracker
Oldest Version	5.0
Newest Version	Latest Release
Publication Date	06/03/2011
Last Updated	12/09/2016 04:38:21 PM

Warnings

None

Description

This article provides a list of recommended articles for Support and Help Desk environments. These articles discuss techniques and features that can optimize communication between your organization and your end users.

Add a Knowledge Base to an existing workgroup
Allow a customer to update their ticket at specific points in the workflow
Set up a per-record email address for notifications
Assign a ticket to a queue or a group of users
Automatically gather key troubleshooting information about the end user's environment
Set up a field to capture who resolved or closed a ticket (User Pulldown Field)
Integrate Tracker with your web site and its branding
Send email notifications to unregistered users
Use Tracker to conduct a survey
Use Tracker to maintain service levels
Track time spent on an issue
Accessing & Configuring the Submit Page

Workaround

None

Support \| Sales	© 1997-2020 NetResults Corporation. All rights reserved.
NetResults Tracker: Web-based collaboration software for bug tracking, defect tracking, issue tracking, change management, workflow management, process management, knowledge base, help desk, and automated support portal. NetResults Tracker is available as a hosted solution (Software-as-a-Service (SaaS)) or packaged software.