This article provides information about the templates available in Tracker.
Tracker comes with several different templates that can be used out of the box to give you a set of fields and workflow to get started using the product immediately.
Click on the template link for a detailed explanation about how the template is configured:
Product Development - typical product development life cycle with issues being assigned to development, tested by QA, then included in a product release.
Web Site Development - web site development workflow with issues being assigned to development, tested by QA, then released to the site.
Knowledge Base - formal process for publishing articles to the Knowledge Base. Support drafts the articles, which are reviewed by Development and Publications, then published.
Help Desk - basic help desk process to respond to end user requests.
Support - typical support process to respond to customer requests.
Change Management - change request process that includes initial approval step before requests are scheduled and implemented.
Base - a template with minimal configuration (only a small set of required fields, simple workflow). This template is a good choice if you want to start from scratch to implement a process that has completely different fields and workflow from the other available templates. You can also contact NetResults Technical Support for assistance to prototype a process.
